Refund policy

Technical or access problems

Refund requests may be considered within 7 days of purchase for legitimate technical or access problems that prevent you from using MoneySteady and cannot reasonably be resolved through support.

This is not an unconditional 7-day refund guarantee. Contact the seller and submit your request within that period; troubleshooting does not have to be completed within the 7 days. Explain the problem and allow a reasonable opportunity to help resolve it. Eligibility is assessed based on the purchase and the unresolved problem.

How to request help or a refund

Contact Support: use the seller contact details in your Payhip receipt, or the contact option on the MoneySteady Payhip store if available. See Payhip's seller-contact instructions. Include your account or checkout email and order reference when relevant. Do not send passwords, authentication codes, card details or financial-planning backups.

Include the purchase date, order reference, checkout email, affected browser/device and a brief description of the problem and steps already tried. Redact private information in screenshots. The seller reviews refund requests; Payhip's refund-request guidance explains its role. Approved refunds are handled through the purchase's payment provider; processing time depends on that provider.

Effect on access

A refunded app purchase can stop providing an active entitlement. A refund does not automatically delete local financial records or exported backups. Partial refunds and unusual purchase situations may require manual review.

Separate downloadable products

This app policy does not set refund terms for separately sold MoneySteady downloads, including Money Reset, or purchases from a separate marketplace such as Etsy. Review the particular product's listing, checkout terms and marketplace rules before buying. Purchasing a download does not automatically include the app.

Your consumer rights

This policy supplements, and does not replace or restrict, any mandatory cancellation, refund or other rights under applicable law or applicable Payhip purchase terms. Those rights may apply outside the 7-day request period. Accessing the app is not, by this policy alone, a waiver of statutory cancellation rights.